How you handle a question-and-answer session during or after a presentation can boost your credibility and reinforce your message—or not. We have techniques to help.
Listen to Master Facilitator Sarah Palmer talk about two common mistakes presenters make when trying to address questions:
Think of a storyteller who had you on the edge of your seat. Now, consider why that person was so engaging. Yes, the story itself was probably interesting, but likely, he or she made the story come alive in the telling, with a captivating voice.
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